We typically respond within 24 hours, Monday to Friday.

contact us

Have a question about our jewelry or your order? We’re here to help you shine!

At Aurelia Vive, our customer support team is dedicated to providing you with the best experience possible.

Get in Touch

Email: service@aureliavive.com (We typically respond within 24 hours, Monday to Friday.)
WhatsApp: +852 4619 8839 (Message us for quick inquiries regarding styles or shipping!)

Our Studio Address 📍

While we are an online-first brand serving our lovely customers in the United States, our creative studio and operations are based in the heart of Hong Kong:

Aurelia Vive Limited
Room 507A, 5/F, 333 Hennessy Road,
Wan Chai, Hong Kong

Note: This address is for office and administrative purposes only. For returns, please contact our support team first to receive the correct return authorization.

When Will You Hear Back?

We know you're excited about your new jewelry! Because we operate across different time zones, here is our general response window:

Response Time: Within 12-24 hours.
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT).

Quick Links

Before reaching out, you might find an instant answer here: