Privacy Policy

At Aurelia Vive, we take your privacy seriously. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our site.

1. Information We Collect

When you visit our store, we collect certain information to provide you with the best experience:

• Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, and phone number.
• Payment Information: Payments are processed securely via PayPal. We do not store or have access to your full credit card details.
• Device Information: We automatically collect information about your device, including your IP address, browser type, and how you interact with our site (using cookies).

2. How We Use Your Information

We use the information we collect to:

• Fulfill your orders (processing payments, arranging shipping, and providing invoices).
• Communicate with you (order updates and customer support).
• Screen for potential risk or fraud.
• Provide you with information or advertising relating to our products (only if you opt-in).

3. Sharing Your Personal Information

We only share your information with trusted third parties that help us run our business:

• Payment Processors: We use PayPal to process your payments securely.
• Shipping Partners: We share your address with logistics providers to deliver your jewelry.
• Service Providers: We may use tools like Shopify or Google Analytics to understand how customers use our site.

We will NEVER sell your personal information to third parties.

4. Your Rights (CCPA & California Residents)

If you are a resident of California, you have the right to:

• Request access to the personal information we hold about you.
• Request that your personal information be deleted.
• Opt-out of any "sale" of personal information (though we do not sell data). To exercise these rights, please contact us at service@aureliavive.com.

5. Cookies

We use cookies to enhance your shopping experience. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features on our site.

6. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your data during transmission. While no method is 100% secure, we strive to use commercially acceptable means to protect your personal information.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:
Email:service@aureliavive.com
Address: Room 507A, 5/F, 333 Hennessy Road, Wan Chai, Hong Kong